Privacy Policy for Elite Massage Chairs

Privacy Policy

Elite Massage Chairs

Effective Date: 11 May 2026

At Elite Massage Chairs, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with Australian privacy laws.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, social media pages, advertisements, products, and services.

1. Information We Collect

We may collect the following types of personal information:

• Full name 
• Phone number 
• Email address 
• Billing and delivery address 
• Payment details 
• Purchase history 
• Product enquiries 
• Warranty claims 
• Information submitted through contact forms 
• Social media interactions 
• Website usage data and cookies 
• IP address and browser/device information 

2. How We Collect Information

We collect information when you:

• Visit our website 
• Submit an enquiry 
• Make a purchase 
• Subscribe to marketing communications 
• Interact with our social media pages or advertisements 
• Contact our customer support team 
• Participate in promotions or competitions 

We may also collect information automatically through cookies, analytics tools, and advertising platforms.

3. How We Use Your Information

Your information may be used to:

• Process orders and payments 
• Arrange delivery and installation 
• Provide customer support 
• Respond to enquiries 
• Manage warranties and service requests 
• Improve our products and services 
• Send promotional offers and marketing communications 
• Conduct analytics and advertising campaigns 
• Prevent fraud or misuse of our services 

4. Marketing Communications

By providing your contact details, you may receive promotional emails, SMS messages, or advertisements from us.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails 
• Replying STOP to SMS messages 
• Contacting us directly 

5. Cookies and Analytics

Our website may use cookies and third-party analytics services such as:

• Google Analytics 
• Meta Pixel 
• Advertising and remarketing tools 

These technologies help us understand website traffic, improve user experience, and deliver relevant advertisements.

You can disable cookies through your browser settings.

6. Disclosure of Information

We may share your information with trusted third parties including:

• Payment providers 
• Delivery and freight companies 
• Installation technicians 
• Marketing platforms 
• IT and website service providers 
• Warranty and repair partners 
• Government or legal authorities where required by law 

We do not sell your personal information to third parties.

7. Storage and Security

We take reasonable steps to protect your personal information from:

• Unauthorised access 
• Loss 
• Misuse 
• Disclosure 
• Alteration 

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To make a request, please contact us using the details below.

9. Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Elite Massage Chairs

Email: info@elitechairs.com.au

Phone: 0407 526 621

Website: elitechairs.com.au