Terms and Conditions

1. Acceptance of Terms

By accessing this website, you agree to these Terms & Conditions, our Privacy Policy, and any other policies published on this website.

If you do not agree with these terms, you should not use this website.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not:

• Breach any laws or regulations 

• Infringe on the rights of others 

• Damage, interfere with, or disrupt the website 

• Attempt unauthorised access to systems or data 

• Transmit malicious software or harmful code 

We reserve the right to restrict or terminate access to the website at any time without notice.

3. Product Information

We make every effort to ensure product descriptions, images, pricing, specifications, colours, and availability are accurate.

However:

• Product colours may vary depending on screen settings 

• Specifications may change without notice 

• Some images may be for illustrative purposes only 

• Pricing errors may occasionally occur 

We reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Orders and Payments

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel orders

• Limit quantities purchased

• Verify payment information before processing

• Cancel orders suspected of fraud or misuse

Prices are displayed in Australian Dollars (AUD) unless otherwise stated.

Payment must be received in full before products are dispatched unless otherwise agreed.

Buy Now, Pay Later

Buy Now, Pay Later payment options (including Zip and humm) are not available for pre-orders or backorders. All orders placed using a Buy Now, Pay Later provider must be for products held in stock and available for immediate dispatch.

5. Delivery

5. Delivery

Estimated delivery times

Destination Estimated delivery 

Sydney metro[2–5] business days

NSW regional[3–7] business days

Other capital cities[5–10] business days

Remote / interstate regional[10–15] business days 

Orders are dispatched within [1–2] business days of payment clearing. 

All items listed for sale are held in stock and ready to ship — we do not sell pre-order or backorder items.

Delivery times above are estimates only and may vary depending on:

• Freight provider delays

• Regional delivery locations

• External circumstances outside our control

Elite Massage Chairs is not liable for delays caused by third-party freight providers or unforeseen circumstances. Customers are responsible for ensuring safe and suitable access for delivery. Additional delivery charges may apply for remote or difficult access locations.

6. Warranty

Products supplied by Elite Massage Chairs may include manufacturer warranties.

Warranty coverage:

• Applies only to faults caused by manufacturing defects 

• Does not cover misuse, accidental damage, neglect, unauthorised repairs, commercial misuse, or normal wear and tear 

Warranty terms may vary depending on the product purchased.

Customers may be required to provide proof of purchase for warranty claims.

7. Returns and Refunds

Returns and refunds are subject to Australian Consumer Law.

We do not provide refunds for:

• Change of mind purchases unless otherwise stated 

• Minor variations in product appearance 

• Damage caused after delivery 

• Improper use or installation 

If a product arrives damaged or faulty, customers must notify us within a reasonable timeframe.

Approved returns may be subject to inspection before refunds or replacements are processed.

8. Australian Consumer Law

Nothing in these Terms & Conditions excludes rights available under the Australian Consumer Law.

Customers are entitled to certain guarantees regarding product quality, fitness for purpose, and acceptable condition.

9. Intellectual Property

All website content including:

• Logos 

• Branding 

• Images

• Product descriptions 

• Graphics 

• Videos 

• Website design 

• Marketing material 

is the property of Elite Massage Chairs unless otherwise stated.

Content may not be copied, reproduced, distributed, or used without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Elite Massage Chairs is not liable for:

• Indirect or consequential loss 

• Loss of profits or revenue 

• Website interruptions 

• Data loss 

• Third-party service failures 

• Delays outside our control 

Our total liability is limited to the amount paid for the relevant product or service.

11. Third-Party Links

This website may contain links to third-party websites or services.

We are not responsible for the content, security, or practices of third-party websites.

12. Privacy

Use of this website is also governed by our Privacy Policy.

By using this website, you consent to the collection and use of information as described in our Privacy Policy.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on the website.

14. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising from use of this website will be subject to the jurisdiction of the courts of New South Wales.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Elite Massage Chairs

Email: info@elitechairs.com.au

Phone: 0407 526 621

Website: elitechairs.com.au